When you place an order for a high-value item through Hoobuy, you have the option to add insurance to your purchase. This insurance covers:

• Loss or Theft During Shipping: Full reimbursement or replacement if the item is lost or stolen during transit.
• Damage During Transit: Repair or replacement of the item if it is damaged while being shipped.
• Customs or Import Issues: Assistance and compensation if your item is held or confiscated by customs authorities.

By opting for Hoobuy's insurance service, you can shop with peace of mind, knowing that your high-value purchases are fully protected.

Claims Process

In the event that you need to file a claim under Hoobuy's insurance policy, the process is straightforward and efficient. Follow these steps to initiate a claim:

1. Report the Issue: Notify Hoobuy customer service immediately after discovering the issue. Provide all relevant details, including your order number, a description of the problem, and any supporting evidence (e.g., photos of damaged items).
2. Review and Investigation: Hoobuy's insurance team will review your claim and may request additional information. They will conduct an investigation to verify the claim, which may involve coordinating with shipping carriers or customs authorities.
3. Resolution and Reimbursement: Once the claim is approved, Hoobuy will work to resolve the issue by providing a replacement, repair, or full reimbursement based on the terms of the insurance policy. You will be kept informed throughout the process, and the resolution will be completed as quickly as possible.

Hoobuy's insurance service and claims process are designed to provide our customers with maximum protection and support for their high-value purchases. We are committed to ensuring that your shopping experience with Hoobuy is safe, seamless, and stress-free.

Why Choose Hoobuy for High-Value Purchases?

Hoobuy combines expert purchasing servicescomprehensive insurance coverage